Hardware support

2021-12-07Last updated

HP and Dell ProSupport warranties are available through Genetec™. For any hardware issues, the Genetec Technical Assistance Center (GTAC) is your point of contact to diagnose the issue and coordinate with HP and DellProSupport.

Product family Warranty length1 Advanced replacement or on-site repair In warranty return and repair2
Standard Extended
SV-100E

SV-300E

SV-350E

3 years 2 years 1 year of Advanced Replacement Included
SVW-300

SVW-500

SV-1000

3 years Not applicable HP on-site repair warranty3 Included
SV-2000E

SV-4000E

SV-7000E

5 years 2 years Dell ProSupport next business day4 on-site repair warranty with keep your hard drive3 Included
SVW-300E

SVW-500E

SV-1000E

5 years Not applicable Dell ProSupport next business day4 on-site repair warranty with keep your hard drive3 Included
SV-2000

SV-4000

SV-7000

5 years 2 years HP on-site repair warranty3 Included
Storage Area

Network (SAN)

5 years Extension possible upon request on a case-by-case basis Dell ProSupport next business day4 on-site repair warranty with keep your hard drive3 Included

1You can purchase an additional 2 year warranty extension (for a total of 7 years warranty). It must be purchased before 5 years are up.

2 You can choose to return the unit for repair or receive on-site services.

3For more information about the terms defined by these suppliers please consult Dell ProSupport and HP support documentation.

4The next business day on-site repair warranty starts when the troubleshooting is completed, the hardware issue has been identified, the case has been raised with Dell, and Dell has deemed the issue to be a hardware failure. The next business day does not apply as soon as the support case is opened with Genetec Inc.