Hardware support
HP and Dell ProSupport warranties are available through Genetec™. For any hardware issues, the Genetec Technical Assistance Center (GTAC) is your point of contact to diagnose the issue and coordinate with HP and DellProSupport.
| Product family | Warranty length1 | Advanced replacement or on-site repair | In warranty return and repair2 | |
|---|---|---|---|---|
| Standard | Extended | |||
| SV-100E SV-300E SV-350E |
3 years | 2 years | 1 year of Advanced Replacement | Included |
| SVW-300 SVW-500 SV-1000 |
3 years | Not applicable | HP on-site repair warranty3 | Included |
| SV-2000E SV-4000E SV-7000E |
5 years | 2 years | Dell ProSupport next business day4 on-site repair warranty with keep your hard drive3 | Included |
| SVW-300E SVW-500E SV-1000E |
5 years | Not applicable | Dell ProSupport next business day4 on-site repair warranty with keep your hard drive3 | Included |
| SV-2000 SV-4000 SV-7000 |
5 years | 2 years | HP on-site repair warranty3 | Included |
| Storage Area Network (SAN) |
5 years | Extension possible upon request on a case-by-case basis | Dell ProSupport next business day4 on-site repair warranty with keep your hard drive3 | Included |
1You can purchase an additional 2 year warranty extension (for a total of 7 years warranty). It must be purchased before 5 years are up.
2 You can choose to return the unit for repair or receive on-site services.
3For more information about the terms defined by these suppliers please consult Dell ProSupport and HP support documentation.
4The next business day on-site repair warranty starts when the troubleshooting is completed, the hardware issue has been identified, the case has been raised with Dell, and Dell has deemed the issue to be a hardware failure. The next business day does not apply as soon as the support case is opened with Genetec Inc.