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Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
Software support
Streamvault™ Windows image software includes the latest version of Security Center software and control panel at the time of image creation. Support for the Windows image and Security Center software are handled separately.

Introduction to your Streamvault appliance
Learn how to deploy your Streamvault appliance.
Getting started with SV Control Panel
Configure your Streamvault appliance to work with Security Center access control and video surveillance.
Getting started with Streamvault Maintenance plugin
Configure your Streamvault Maintenance plugin to work with Security Center.
SV Control Panel reference
These reference pages help you understand the SV Control Panel.
Additional resources
Get more insight on your appliance.
Troubleshooting
Troubleshoot common issues that can occur.
Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
- Contacting Genetec support
  The Genetec™ Technical Assistance Center (GTAC) is available to assist you with any software or hardware issues related to Streamvault™.
- Software support
  Streamvault™ Windows image software includes the latest version of Security Center software and control panel at the time of image creation. Support for the Windows image and Security Center software are handled separately.
- Hardware support
  HP and Dell ProSupport warranties are available through Genetec™. For any hardware issues, the Genetec Technical Assistance Center (GTAC) is your point of contact to diagnose the issue and coordinate with HP and DellProSupport.
- Specifications for Streamvault™
  Refer to these technical, mechanical, and environmental specifications when planning and deploying the Streamvault™ appliance.
- Streamvault support terms and conditions
  The Genetec™ Standard and Extended hardware warranties are governed by the following terms and conditions relating to repairs, replacements, remedies, or exclusions to the warranty.
Glossary
Where to find product information
You can find our product documentation in the following locations:

Software support

2021-11-08

Streamvault™ Windows image software includes the latest version of Security Center software and control panel at the time of image creation. Support for the Windows image and Security Center software are handled separately.

Streamvault™ software

Streamvault™ Windows image is covered under your Streamvault™ warranty for the entire lifecycle of the appliance.
Important: Upgrading the Windows operating system is not covered by your warranty. Upgrading the Windows operating system deletes the necessary drivers, hardening, and software installed with the image.
The backup image provided for a Streamvault™ appliance reimaging includes the original operating system and image provided with the appliance upon purchase.
Streamvault™ Windows image is covered under your Streamvault™ warranty regardless of your Genetec™ Advantage status.

Security Center software

Issues with Security Center software are covered by the service-level agreement (SLA) and support procedures outlined in the Genetec Lifecycle Management (GLM) documents: Genetec Advantage Description and Genetec Assurance Description.