Remote Desktop cannot connect to a Streamvault appliance
When you try to access an SV appliance using Remote Desktop, you receive a message that Remote Desktop cannot connect to the remote computer.
![](../../_IMG/uyo1700376399155.png)
Remote connections and Remote Desktop are disabled in SV Control Panel
Description: By default, remote access is disabled on an appliance to ensure maximum security.
Solution: Enable remote access on the appliance. On the Configuration page of SV Control Panel, enable Incoming remote connections and Remote Desktop.
![](../../_IMG/ifk1700376399602.png)
Remote connections or Remote Desktop are not allowed in Windows
Description: Although both Incoming remote connections and Remote Desktop are enabled in SV Control Panel, these settings are currently not allowed in Windows.
Solution: Overwrite the Windows settings by disabling and re-enabling the Incoming remote connections and Remote Desktop options in SV Control Panel.
Remote Desktop Services are not running
Description: The Remote Desktop Services were stopped in Windows.
Solution: Open the Windows Services console, ensure that Remote Desktop Services is logged on as a Network Service user, and ensure that the other Remote Desktop services are running.
![](../../_IMG/cln1700376400357.png)
Remote Desktop Services are denied
Description: Windows is configured to deny access for remote users to Remote Desktop Services.
- Open Command Prompt as an administrator and run gpedit.msc.
- Go to .
- Enable Allow users to connect remotely by using Remote Desktop
Services.
- In Command Prompt, run gpupdate /force.
- From the Windows Control Panel, go to System Properties window opens. . The
- On the Remote tab, in the Remote Desktop
section, ensure that Allow remote connections to this computer
is selected.
Local group policies deny remote access
Description: The Windows local group policies are configured to deny remote access to your appliance.
- Open Command Prompt as an administrator and run gpedit.msc.
- Go to .
- Verify the following group policy settings:
- Allow log on through Remote Desktop Services is set to Administrators.
- Deny access to this computer from the network is set to Guests.
- Deny log on through Remote Desktop Services is set to Guests.
NTLMv2 authentication is unsupported
Solution: To ensure that your environment allows NTLMv2 authentication:
- Open Command Prompt as an administrator and run gpedit.msc.
- Go to .
- Set the policy to Send LM & NTLM - use NTLMv2 session security if negotiated.
Contact us
Solution: If Remote Desktop Connection is still unable to connect, contact Technical Support.