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Cannot uninstall CylancePROTECT from SV Control Panel for some Streamvault appliances
You turned off the CylancePROTECT option from SV Control Panel, but CylancePROTECT does not uninstall from your Streamvault™ appliance.

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- Performing a factory reset on an SV-100E, SV-300E, or SV-350E appliance
  If the software on an SV-100E, SV-300E, or SV-350E appliance fails to start or stops working as expected, you can perform a factory reset using a USB key.
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- Mercury EP controllers remain offline when TLS 1.1 is disabled
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  The Transport Layer Security (TLS) 1.0 and 1.1 protocols have several major vulnerabilities, so they are disabled on Streamvault™ appliances. When a device enrolled in Security Center requires one of these protocols for communication, you must enable the protocol on your appliance.
- Remote Desktop cannot connect to a Streamvault appliance
  When you try to access an SV appliance using Remote Desktop, you receive a message that Remote Desktop cannot connect to the remote computer.
- Cannot uninstall CylancePROTECT from SV Control Panel for some Streamvault appliances
  You turned off the CylancePROTECT option from SV Control Panel, but CylancePROTECT does not uninstall from your Streamvault™ appliance.
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Cannot uninstall CylancePROTECT from SV Control Panel for some Streamvault appliances

2023-11-02

You turned off the CylancePROTECT option from SV Control Panel, but CylancePROTECT does not uninstall from your Streamvault™ appliance.

Affected versions

The following Streamvault image versions are affected by this issue:

0011.2.X.27.G (released January 18, 2021) and later
16.8.0 (released March 10, 2021) and later
2019.1.C.14.G (released January 14, 2021) and later
2016.1.C.19.G (released February 8, 2021) and later

Cause

A coding issue.

Workaround

Open the Windows Services console.
Right-click the Server service and click Properties.
Change the Startup type option to Manual, and then start the service.
Open SV Control Panel, click the CylancePROTECT tab, and select the Turn off option.
Wait 2 minutes for the process to complete.
In the Windows Services console, change the Startup type of the Server service to Disabled.
Restart the Streamvault appliance.