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Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
Hardware support
HP and Dell ProSupport warranties are available through Genetec™. For any hardware issues, the Genetec™ Technical Assistance Center (GTAC) is your point of contact to diagnose the issue and coordinate with HP and Dell ProSupport.

Introduction to your Streamvault appliance
Learn how to deploy your Streamvault appliance.
Getting started with SV Control Panel
Configure your Streamvault appliance to work with Security Center access control and video surveillance.
Getting started with Streamvault Maintenance plugin
Configure your Streamvault Maintenance plugin to work with Security Center.
SV Control Panel reference
These reference pages help you understand the SV Control Panel.
Additional resources
Get more insight on your appliance.
Troubleshooting
Troubleshoot common issues that can occur.
Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
- Contacting the Genetec Technical Assistance Center
  The Genetec™ Technical Assistance Center (GTAC) is available to assist you with any software or hardware issues related to Streamvault™.
- Software support
  Streamvault™ Windows image software includes the latest version of Security Center software and control panel at the time of image creation. Support for the Windows image and Security Center software is handled separately.
- Hardware support
  HP and Dell ProSupport warranties are available through Genetec™. For any hardware issues, the Genetec™ Technical Assistance Center (GTAC) is your point of contact to diagnose the issue and coordinate with HP and Dell ProSupport.
- Specifications for Streamvault
  Refer to the following technical, mechanical, and environmental specifications when planning and deploying your Streamvault™ appliance.
- Streamvault support terms and conditions
  The Genetec™ Standard and Extended hardware warranties are governed by the terms and conditions described in the Genetec Hardware Warranty Overview.
Glossary
Where to find product information
You can find our product documentation in the following locations:

Hardware support

2024-12-11

HP and Dell ProSupport warranties are available through Genetec™. For any hardware issues, the Genetec™ Technical Assistance Center (GTAC) is your point of contact to diagnose the issue and coordinate with HP and Dell ProSupport.

Refer to the Genetec Hardware Warranty Overview for details about the Streamvault hardware warranties offered by Genetec.