Contacting the Genetec Technical Assistance Center
2024-06-12Last updated
The Genetec™ Technical Assistance Center (GTAC) is available to assist you with any software or hardware issues related to Streamvault™.
Note: For inquiries about Genetec™ Security Center software issues, technical assistance is
offered through our regular technical assistance line. To find the GTAC phone number and
business hours in your region, refer to the Genetec Technical Assistance Center
Contact us page.
Useful information
When opening a support case, have the following information ready:- Your Security Center license system ID. For more information, see How do I find my system ID?.
- Your Genetec serial number or the hardware service tag.
- Your Genetec code, which is found on the chassis (not applicable to all-in-one
appliances). The code is required if you lose administrative access to the system and need
a factory image.
- Your diagnostics TSR log file (if applicable).