Resetting the software image on a Streamvault workstation or server appliance

2023-10-13Last updated

You can reset the software image of your Streamvault appliance to its default state using a USB recovery drive.

Before you begin

What you should know

  • Resetting deletes all the data currently on the System (OS) drive.
  • Resetting does not affect the factory default RAID drive settings.
  • Resetting might fail if the hard drives, RAID drives, or partitions on the appliance have been changed from the factory default settings. If this is the case, contact the Genetec™ Technical Assistance Center (GTAC).

Watch this video to learn how to reset the software image on a Streamvault workstation or server appliance.

Procedure

  1. Shut down the appliance.
  2. Insert the bootable USB key that you created into a USB port.
  3. Power on the Streamvault appliance.
  4. When prompted, press F12.
    The Boot Manager opens. Click One-shot UEFI Boot Menu.
  5. Select your USB drive, and then press Enter.
    The Streamvault factory reset utility opens.
  6. Click Factory reset OS (C:).
    Streamvault factory reset utility showing the Factory reset OS (C:) option selected.
    A Command Prompt opens and the Streamvault factory reset utility analyzes the system to detect the system (OS) drive.
  7. In the Command Prompt, type Yes to confirm that the correct hard drive was detected, and then press Enter to start the factory reset.
    Important: Do not interrupt, shut down, or reboot the workstation during the re-imaging process. It might take up to 20 minutes, depending on the speed of your USB key.
  8. After the factory reset is complete, when prompted to reboot the workstation, press Enter.
  9. Remove the USB key from the USB port.
The workstation is now reset to its default state.

After you finish