Resetting the software image on an SV-100E, SV-300E, or SV-350E appliance using a bootable USB

2023-10-13Last updated

You can reset the software image using a USB recovery drive.

Before you begin

What you should know

  • A factory reset deletes and overwrites all data currently on the Windows drive (C:), including databases and logs.
    CAUTION: Only the files on C: are deleted, but we advise you to back up the video files on all your drives.
  • Resetting takes approximately 30 minutes, during which several scripts run and the appliance restarts several times.
  • Do not interrupt the reset process. Closing or shutting down the appliance manually might corrupt the recovery.

Watch this video to learn how to reset the software image on an SV-100E, SV-300E, or SV-350E appliance using a bootable USB.

Procedure

  1. Shut down the appliance.
  2. Insert the USB key that you created into a USB port.
  3. Select the USB drive and press Enter.
    Boot menu shown when resetting the software image on an appliance using a bootable USB.
  4. When the USB boots in recovery mode, select one of the following options:
    Do nothing and reboot
    Choose this option to exit the recovery program and restart the appliance.
    Factory reset OS (C:)
    Choose this option to format and reinstall the appliance system drive and preserve video files on the other video drives. All files on the C: drive will be lost: database logs, and so on.
    Streamvault factory reset utility showing two options: one to exit the utility and reboot, and another to perform a factory reset of the OS (C:) drive.
  5. When prompted, type Yes and press Enter to proceed with the factory reset, and wait for the process to complete.
  6. When the factory reset is complete, remove the USB key from the appliance, and press Enter to reboot.
  7. In the Genetec™ Product Validator dialog box, enter the appliance's part number (Product No.) and Genetec™ serial number.
    These numbers can be found on the Genetec label located on the top of the appliance. If there is no label, you can enter any text to continue.
    The Start button appears.
  8. Click Start.
    One of the following status messages is displayed:
    PASS
    The process was validated as successful. Proceed to the next step.
    PASS - No Transmission
    The process was validated as successful; however, an internet connection was not available at the time. Proceed to the next step.
    FAIL
    The process was validated as unsuccessful. Contact Genetec Technical Assistance.
  9. If you receive a PASS or PASS - No transmission message, close the Genetec™ Product Validator window.
  10. Wait for the background script to close, and then restart the appliance.

After you finish