Collecting support logs

The Genetec™ Technical Assistance Center (GTAC) can use your Streamvault™ logs and other application logs to troubleshoot issues on your appliance. You can download these support logs from the SV Control Panel.

1. In the SV Control Panel, click the About tab.
2. In the Help section, click Get support logs.

   

3. In the Add to Support Logs dialog box that opens, select the logs you want to download:

   Streamvault application logs

   These logs include Cylance, OEM, policy, Softwire, and SV Control Panel log files. This option is selected by default and can't be cleared.

   Windows Event logs

   These logs include Windows application, security, and system events.

   Applied group policies report

   This report is for systems that are part of domain. The report lists all the Group Policy Objects (GPOs) that are currently enforced and whether they are applied at the local or domain level.

   Resultant Set of Policy (RSoP) information

   This HTML report includes all system settings configured through group policies. For systems not connected to a domain, this option is selected by default. For systems connected to a domain, this option is cleared by default, as the report contains sensitive information, such as the domain name, hostname of the appliance, and so on.

   SupportAssist collection (TSR) logs

   These logs are for systems that can create a SupportAssist collection, also known as a Technical Support Report (TSR). Dell PowerEdge servers, such as Streamvault servers from the 1000, 2000, 4000, and 7000 series, can create SupportAssist collections. This option is available only for Streamvault servers that support iDRAC.

   Security Center logs from the last X days

   By default, the Security Center logs from the last 7 days are collected. Enter your preferred number of days.

   

4. Click OK.
5. In the Browse for folder dialog box, select the folder in which you want to save your logs and click OK.
   Your support logs are saved in a .zip folder.