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SV Control Panel reference
These reference pages help you understand the SV Control Panel.
CylancePROTECT page of the SV Control Panel
Use the CylancePROTECT page to view information about Cylance and to choose the mode in which the Streamvault™ appliance communicates with the Cylance Console in the cloud.

Introduction to your Streamvault appliance
Learn how to deploy your Streamvault appliance.
Getting started with SV Control Panel
Configure your Streamvault appliance to work with Security Center access control and video surveillance.
Getting started with Streamvault Maintenance plugin
Configure your Streamvault Maintenance plugin to work with Security Center.
SV Control Panel reference
These reference pages help you understand the SV Control Panel.
- Home page of the SV Control Panel
  Use the Home page of the SV Control Panel to access the basic tasks that are required to configure and use your system. You can click the interface icons to access the Config Tool, Security Desk, Server Admin, or Genetec™ Update Service applications.
- Configuration page of the SV Control Panel
  Use the Configuration page of the SV Control Panel to modify general settings such as the network settings, System Availability Monitor settings, user accounts, and regional settings.
- CylancePROTECT page of the SV Control Panel
  Use the CylancePROTECT page to view information about Cylance and to choose the mode in which the Streamvault™ appliance communicates with the Cylance Console in the cloud.
- About page of the SV Control Panel
  Use the About page to view useful information if you require assistance with your Streamvault™ appliance. The About page includes license information, Software Maintenance Agreement (SMA) information, links to the Genetec™ Technical Assistance Portal (GTAP), and links to the product documentation.
Additional resources
Get more insight on your appliance.
Troubleshooting
Troubleshoot common issues that can occur.
Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
Glossary
Where to find product information
You can find our product documentation in the following locations:

CylancePROTECT page of the SV Control Panel

2024-06-06

Use the CylancePROTECT page to view information about Cylance and to choose the mode in which the Streamvault™ appliance communicates with the Cylance Console in the cloud.

You can choose between the following options:

Online (recommended): When online, the CylancePROTECT Agent communicates with Genetec to report new threats, update its agent, and send data to help improve its mathematical models. This option offers the highest level of protection.
Disconnected: The disconnected mode is for an appliance without an internet connection. In this mode, CylancePROTECT cannot connect or send information to Genetec management services in the cloud. Your appliance is protected against most threats. Maintenance and updates are available through the Genetec™ Update Service (GUS).
Turn off: Select this mode to permanently uninstall CylancePROTECT from your appliance. Your appliance will use Microsoft Defender for threat protection and detection. We do not recommend turning off CylancePROTECT if the appliance cannot receive virus definition updates for Microsoft Defender.

Important: When CylancePROTECT is turned off, you cannot change between Disconnected and Online. To change these settings, you must reset the software image on your appliance.

CAUTION: Switching between options may require a computer reboot, causing downtime for the system.

To access logs and advanced features for your system, select Run CylancePROTECT in Advanced UI Mode.