Home
Additional resources
Get more insight on your appliance.
Creating a factory reset USB key
To reset the image of a Streamvault™ SV-100E, SV-300E, SV-350E appliance, or a Streamvault server or workstation appliance, you must prepare a bootable USB key that contains the required Streamvault software image.

Introduction to your Streamvault appliance
Learn how to deploy your Streamvault appliance.
Getting started with SV Control Panel
Configure your Streamvault appliance to work with Security Center access control and video surveillance.
Getting started with Streamvault Maintenance plugin
Configure your Streamvault Maintenance plugin to work with Security Center.
SV Control Panel reference
These reference pages help you understand the SV Control Panel.
Additional resources
Get more insight on your appliance.
- Creating a factory reset USB key
  To reset the image of a Streamvault™ SV-100E, SV-300E, SV-350E appliance, or a Streamvault server or workstation appliance, you must prepare a bootable USB key that contains the required Streamvault software image.
- Product warranty for your Streamvault appliance
  Your Streamvault™ appliance is covered by a 3-year standard hardware and software warranty, with an optional 2-year extension.
- Re-imaging a Streamvault appliance
  To re-image a Streamvault™ appliance, you need its Microsoft Certificate of Authenticity (COA) to determine which image can be used with the appliance. Each Streamvault appliance has a COA label affixed to it, which indicates the edition of Windows running on the appliance.
- Finding the system ID and image version of a Streamvault appliance
  When contacting the Genetec™ Technical Assistance Center (GTAC), you need the System ID and the image version of the Genetec™ software installed on the appliance.
- Allowing file sharing on a Streamvault appliance
  To share the files and folders on your appliance with people in your network, you must enable file sharing in the SV Control Panel.
- Allowing Remote Desktop connections to a Streamvault appliance
  To control an appliance from any computer or virtual machine on the network, you must first enable remote access on the appliance.
Troubleshooting
Troubleshoot common issues that can occur.
Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
Glossary
Where to find product information
You can find our product documentation in the following locations:

Creating a factory reset USB key

2024-07-16

To reset the image of a Streamvault™ SV-100E, SV-300E, SV-350E appliance, or a Streamvault server or workstation appliance, you must prepare a bootable USB key that contains the required Streamvault software image.

Before you begin

Download the Streamvault factory reset utility from the Downloads section of the Streamvault Appliance User Guide on the TechDoc Hub.
Before opening the Streamvault factory reset utility, unzip the backup images into a Windows folder.
Ensure that you have a USB key with a minimum of 32 GB storage.

Watch this video to learn how to create a factory reset USB key.

Procedure

From the Select USB drive list, select a USB key that has at least 32 GB of storage.
In the Select Genetec image section, click Browse and select the required .swm file.
- For All-in-One appliances, select any one of the unzipped files from the wim folder.
- For workstations and servers, select the required image from the <service tag number> folder.
Click Create USB Key.
The Streamvault factory reset utility starts to partition the USB key, download the image tools, and copy the image files.

When the download is complete, you see a Streamvault factory reset utility message informing you that the USB key was created successfully.

After you finish

For an SV-100E, SV-300E, or SV-350E appliance, reset the software on the appliance.
For a workstation or server appliance, reset the image of the Streamvault appliance using the bootable USB key.