Creating a factory reset USB key for a Streamvault All-in-one appliance

Before you can reset the image of a Streamvault™ All-in-one appliance, you must prepare a bootable USB key that contains the required Streamvault software image.

1. Get the recovery image.
   • If your system has the Streamvault service, download the recovery image from the Product Download page on GTAP. Ensure you specify the correct Security Center version for your system.
   • If your system doesn't have the Streamvault service, contact the Genetec™ Technical Assistance Center (GTAC) to get the recovery image.
   Note:

   Refer to Appliances with hardening management capabilities to see if your appliance has the Streamvault service.

   The recovery image comes in one of the following three formats:

   • A .zip file containing .swm files.
   • A .iso file containing the .swm files and the Streamvault factory reset utility user interface, which you’ll use to reset the software image.
   • A .iso file containing the Windows Setup wizard, which you’ll use to reset the software image.
2. If your recovery image is a .zip file, unzip the contents into any Windows folder.
3. From the Product Download page on GTAP, download the Streamvault factory reset utility USB creator.
   1. From the Download Finder list, select your version of Security Center.
   2. From the Other list, download the Streamvault Factory Reset Utility package.
      
4. Insert the USB key into a USB port.
5. Open the Streamvault factory reset utility USB creator that you downloaded from the TechDoc Hub.
6. From the Select USB drive list, select a USB key that has at least 32 GB of storage.

   

7. In the Select Genetec image section, click Browse and select the .swm or .iso file you downloaded.
   Note:

   If you require a .swm file, select any one of the unzipped files from the wim folder. All the .swm files in that folder will be copied over to the USB key.
8. Click Create USB Key.
   The Streamvault factory reset utility starts to partition the USB key, download the image tools, and copy the image files.