About page of the SV Control Panel
Use the About page to view useful information if you require assistance with your Streamvault™ appliance. The About page includes system information, links to the Genetec™ Technical Assistance Portal (GTAP) and product documentation, license information, and Software Maintenance Agreement (SMA) information.
For systems that run on an expansion server or are in Client mode, only the System and Help sections are available.
System information
Use the System section to view information about the system.
- Manufacturer
- Displays the hardware manufacturer.
- Hardware model
- Displays the hardware model.
- Image version
- Displays the software image version.
- System ID
- Displays the system ID number.
- Show installed products
- Click to display the software version of the Genetec components installed on the appliance.
Help information
Use the Help section to access useful links to the GTAP and product documentation.
- GTAP
- Click the link to open GTAP and support forums. Note: You must have a valid username and password to sign in to GTAP.
- TechDoc Hub
- Click the link to open the Genetec TechDoc Hub.
- Control Panel
- Click the link to open the Streamvault Appliance User Guide, which contains SV Control Panel information.
- Security Desk
- Click the link to open the Security Center User Guide.
License information
Use the License section to view information about the license. The information that is displayed varies depending on your license options.
- Expiration date
- Displays when your Security Center license expires.
- Access control
- Displays whether or not access control features are supported.
- Number of readers
- Displays how many readers are supported on your system.
- Number of cardholders
- Displays how many cardholders are supported on your system.
- Video
- Displays whether or not video features are supported.
- Number of cameras
- Displays how many cameras are supported on your system.
- Show full license
- Click to display more license information.
This section is unavailable for systems running on an expansion server or in Client mode.
Genetec Advantage information
Use the Genetec Advantage section to view information about the SMA.
- Expiration date
- Displays the expiration date of the Software Maintenance Agreement.
- SMA number
- Display the SMA number.
- Type
- Displays the SMA type.
This section is unavailable for systems running on an expansion server or in Client mode.