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SV Control Panel reference
These reference pages help you understand the SV Control Panel.
About page of the SV Control Panel
Use the About page to view useful information if you require assistance with your Streamvault™ appliance. The About page includes license information, Software Maintenance Agreement (SMA) information, links to the Genetec™ Technical Assistance Portal (GTAP), and links to the product documentation.
Help information
Use the Help section on the About page to access useful links to the Genetec™ Technical Assistance Portal (GTAP) and product documentation.

Introduction to your Streamvault appliance
Learn how to deploy your Streamvault appliance.
Getting started with SV Control Panel
Configure your Streamvault appliance to work with Security Center access control and video surveillance.
Getting started with Streamvault Maintenance plugin
Configure your Streamvault Maintenance plugin to work with Security Center.
SV Control Panel reference
These reference pages help you understand the SV Control Panel.
- Home page of the SV Control Panel
  Use the Home page of the SV Control Panel to access the basic tasks that are required to configure and use your system. You can click the interface icons to access the Config Tool, Security Desk, Server Admin, or Genetec™ Update Service applications.
- Configuration page of the SV Control Panel
  Use the Configuration page of the SV Control Panel to modify general settings such as the network settings, System Availability Monitor settings, user accounts, and regional settings.
- CylancePROTECT page of the SV Control Panel
  Use the CylancePROTECT page to view information about Cylance and to choose the mode in which the Streamvault™ appliance communicates with the Cylance Console in the cloud.
- About page of the SV Control Panel
  Use the About page to view useful information if you require assistance with your Streamvault™ appliance. The About page includes license information, Software Maintenance Agreement (SMA) information, links to the Genetec™ Technical Assistance Portal (GTAP), and links to the product documentation.
  - License information
    Use the License section of the About page to display information about the license. The information that is displayed varies depending on your license options.
  - Software Maintenance Agreement information
    Use the SMA section of the About page to display information about the Software Maintenance Agreement.
  - System information
    Use the System section of the About page to display information about the system.
  - Help information
    Use the Help section on the About page to access useful links to the Genetec™ Technical Assistance Portal (GTAP) and product documentation.
Additional resources
Get more insight on your appliance.
Troubleshooting
Troubleshoot common issues that can occur.
Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
Glossary
Where to find product information
You can find our product documentation in the following locations:

Help information

2024-06-06

Use the Help section on the About page to access useful links to the Genetec™ Technical Assistance Portal (GTAP) and product documentation.

GTAP: Click the link to open GTAP and support forums.
Note: You must have a valid username and password to log on to GTAP.
TechDoc Hub: Click the link to open the Genetec TechDoc Hub.
Control Panel: Click the link to open the Streamvault Appliance User Guide, which contains SV Control Panel information.
Security Desk: Click the link to open the Security Center User Guide.