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Finding the system ID and image version of a Streamvault appliance
When contacting the Genetec™ Technical Assistance Center (GTAC), you need the System ID and the image version of the Genetec™ software installed on the appliance.

Introduction to your Streamvault appliance
Learn how to deploy your Streamvault appliance.
Getting started with SV Control Panel
Configure your Streamvault appliance to work with Security Center access control and video surveillance.
Getting started with Streamvault Maintenance plugin
Configure your Streamvault Maintenance plugin to work with Security Center.
SV Control Panel reference
These reference pages help you understand the SV Control Panel.
Additional resources
Get more insight on your appliance.
- Creating a factory reset USB key
  To reset the image of a Streamvault™ SV-100E, SV-300E, SV-350E appliance, or a Streamvault server or workstation appliance, you must prepare a bootable USB key that contains the required Streamvault software image.
- Product warranty for your Streamvault appliance
  Your Streamvault™ appliance is covered by a 3-year standard hardware and software warranty, with an optional 2-year extension.
- Re-imaging a Streamvault appliance
  To re-image a Streamvault™ appliance, you need its Microsoft Certificate of Authenticity (COA) to determine which image can be used with the appliance. Each Streamvault appliance has a COA label affixed to it, which indicates the edition of Windows running on the appliance.
- Finding the system ID and image version of a Streamvault appliance
  When contacting the Genetec™ Technical Assistance Center (GTAC), you need the System ID and the image version of the Genetec™ software installed on the appliance.
- Allowing file sharing on a Streamvault appliance
  To share the files and folders on your appliance with people in your network, you must enable file sharing in the SV Control Panel.
- Allowing Remote Desktop connections to a Streamvault appliance
  To control an appliance from any computer or virtual machine on the network, you must first enable remote access on the appliance.
Troubleshooting
Troubleshoot common issues that can occur.
Technical support
Genetec™ Technical Assistance Center (GTAC) assists customers with Streamvault issues related to software and hardware.
Glossary
Where to find product information
You can find our product documentation in the following locations:

Finding the system ID and image version of a Streamvault appliance

2024-12-09

When contacting the Genetec™ Technical Assistance Center (GTAC), you need the System ID and the image version of the Genetec™ software installed on the appliance.

Before you begin

Log on to Windows as Administrator.

What you should know

In addition to the system ID and image version, GTAC might request the certification number and serial number. To find this information, look for a label on the Streamvault™ appliance.

Procedure

From the Windows desktop, open Genetec™ SV Control Panel.
If prompted, enter the password for the Admin user.
Click About.
In the System section, take note of the System ID and Image version.