Creating a factory reset USB key for a Streamvault workstation or server appliance

Before you can reset the image of a Streamvault™ workstation or server appliance, you must prepare a bootable USB key that contains the required Streamvault software image.

1. Contact Genetec™ Technical Assistance Center (GTAC) to get the recovery image.
   The recovery image comes in one of the following three formats:

   • A .zip file containing .swm files.
   • A .iso file containing the .swm files and the Streamvault factory reset utility user interface, which you’ll use to reset the software image.
   • A .iso file containing the Windows Setup wizard, which you’ll use to reset the software image.
2. If your recovery image is a .zip file, unzip the contents into any Windows folder.
3. From the Product Download page on GTAP, download the Streamvault factory reset utility USB creator.
   1. From the Download Finder list, select your version of Security Center.
   2. From the Other list, download the Streamvault Factory Reset Utility package.
      
4. Insert the USB key into a USB port.
5. Open the Streamvault factory reset utility USB creator.
6. From the Select USB drive list, select a USB key that has at least 32 GB of storage.

   

7. In the Select Genetec image section, click Browse and select the .swm or .iso file you downloaded.
   If you require a .swm file, select the required image from the <service tag number> folder.
8. Click Create USB Key.
   The Streamvault factory reset utility starts to partition the USB key, download the image tools, and copy the image files.