Creating a factory reset USB key for a Streamvault workstation or server appliance

2025-07-18Last updated

Before you can reset the image of a Streamvault™ workstation or server appliance, you must prepare a bootable USB key that contains the required Streamvault software image.

Before you begin

Get a USB key with at least 32 GB of storage. Some USB keys are unable to boot the image; if this occurs, try using a different brand or model of key.
CAUTION:
All data on the USB key is deleted when you create a bootable drive.

What you should know

  • Workstations built with Windows 11 LTSC don't have a factory backup image. Download a generic recovery image (manufacturing image) from the Genetec™ Technical Assistance Portal (GTAP).
  • Workstations built with Windows 10 or Windows 11 non-LTSC (22H2, 23H2, 24H2, and so on) still require a factory backup image. Contact Genetec™ Technical Assistance Center (GTAC) to get a recovery image.
  • Servers running Windows Server 2022 and SQL Server Express manufactured in July 2025 or later don't have a factory backup image. Download a generic recovery image from GTAP.
  • Servers built with Windows Server 2016 or 2019 still require a factory backup image. Contact GTAC to get a recovery image.
  • Servers running SQL Server Standard or Enterprise still require a factory backup image. Contact GTAC to get a recovery image.

Procedure

  1. Download the generic recovery image from GTAP or contact GTAC to get the factory backup image for your workstation or server.
    The recovery image comes in one of the following three formats:
    • A .zip file containing .swm files.
    • A .iso file containing the .swm files and the Streamvault factory reset utility user interface, which you’ll use to reset the software image.
    • A .iso file containing the Windows Setup wizard, which you’ll use to reset the software image.
  2. If your recovery image is a .zip file, unzip the contents into any Windows folder.
  3. From the Product Download page on GTAP, download the Streamvault factory reset utility USB creator.
    1. From the Download Finder list, select your version of Security Center.
    2. From the Other list, download the Streamvault Factory Reset Utility package.
  4. Insert the USB key into a USB port.
  5. Open the Streamvault factory reset utility USB creator.
  6. From the Select USB drive list, select a USB key that has at least 32 GB of storage.
    Streamvault factory reset utility USB creator showing how to create a factory reset USB key.
  7. In the Select Genetec image section, click Browse and select the .swm or .iso file you downloaded.
    If you require a .swm file, select the required image from the <service tag number> folder.
  8. Click Create USB Key.
    The Streamvault factory reset utility starts to partition the USB key, download the image tools, and copy the image files.
When the download is complete, the following message is displayed: The USB key was created successfully.

Example

The following video shows you how to create a factory reset USB key with an .iso file.

After you finish

Reset the software image of your Streamvault workstation or server appliance.