Resetting the software image on an All-in-one appliance

After you’ve prepared a bootable USB key that has the required Streamvault™ software image, you can use it to reset the software image on a Streamvault All-in-one appliance.

1. Shut down the appliance.
2. Insert the USB key that you created into a USB port.
3. Power on the appliance and press F12 repeatedly until the boot menu appears.
   Depending on your appliance, either the UEFI Boot menu or the Streamvault One-time Boot menu opens.
4. Select the USB drive and press Enter.
   Note:

   The look and feel of your boot menu might look different.
   
   Depending on the software image, either the Streamvault factory reset utility or Windows Setup wizard opens.
5. Reset the software image using the tool that applies to your appliance:
   • Streamvault factory reset utility
   • Windows Setup wizard

1. When the USB boots in recovery mode, select Factory reset OS (C:) to format and reinstall the appliance system drive.
   
2. When prompted, type Yes and press Enter. Wait for the factory reset to complete.
3. When the factory reset is complete, remove the USB key from the appliance, and press Enter to reboot.
4. In the Genetec™ Product Validator dialog box, enter the appliance's part number (Product No.) and Genetec™ serial number.
   These numbers can be found on the Genetec label located on the top of the appliance. If there's no label, you can enter any text to continue.
   The Start button appears.
5. Click Start.
   One of the following status messages is displayed:

   PASS

   The process was successful. Proceed to the next step.

   PASS - No Transmission

   The process was successful; however, an internet connection wasn't available at the time. Proceed to the next step.

   FAIL

   The process was unsuccessful. Contact the Genetec™ Technical Assistance Center (GTAC).

6. If you receive a PASS or PASS - No transmission message, close the Genetec™ Product Validator window.
7. Wait for the background script to close, and then restart the appliance.

1. On the Select language settings screen, select your preferred language and time settings and click Next.
2. On the Select keyboard settings screen, select your preferred keyboard and click Next.
3. On the Select setup option screen, select Install Windows X, where X stands for the Windows version you're installing. Acknowledge that your files, apps, and settings will be deleted and click Next.
   Note:

   The video archives stored on the secondary video disk aren't affected. Only the files on the OS disk are deleted.

   

4. On the Product key screen, do one of the following:
   • If the appliance is connected to the internet, click I don't have a product key to continue. The appliance automatically retrieves its activation data from Microsoft.
   • If the appliance isn't connected to the internet, enter the license key that is located on the Certificate of Authenticity (COA) label affixed on your appliance and click Next.

   

5. On the Applicable notices and license terms screen, read the license terms and click Accept.

   

6. On the Select location to install Windows X screen, delete the primary, system, and MSR (if applicable) partitions on the OS disk.
   Only unallocated space will remain on the OS disk, and the Windows setup wizard will automatically recreate the deleted partitions during the installation process.

   CAUTION:

   The primary partition on the OS disk is typically less than 1 TB in size. Do not delete the primary partition on the video storage disk, which stores your video archives.

   

7. Select the unallocated space on the OS disk and click Next.

   

8. On the Ready to install screen, click Install.

   

9. When the installation is complete, the system reboots to Windows and a script automatically runs to finalize the installation. When the script has finished running, restart the appliance.