Creating a recovery key

2025-05-20Last updated

If you encrypted the OS drive on your Streamvault™ appliance with BitLocker but didn't save a recovery key, you can create one with Windows BitLocker Drive Encryption.

What you should know

This procedure assumes you encrypted the OS drive through the SV Control Panel.

Procedure

  1. From the Windows Start menu, type BitLocker, and select Manage BitLocker from the results.
    The BitLocker Drive Encryption window opens. All the drives that are connected to the appliance are listed.
  2. In the Operating system drive section, click Turn off BitLocker and wait for the OS drive to be decrypted. This process takes several minutes.
    BitLocker Drive Encryption window with the Turn off BitLocker option highlighted.
  3. Once the OS drive is decrypted, click Turn on BitLocker and wait for the OS drive to be re-encrypted with BitLocker.
    BitLocker Drive Encryption window - Turn on BitLocker option highlighted in the Operating system drive section.
  4. Once the OS drive is encrypted, click Back up your recovery key next to the OS drive (C:).
    BitLocker Drive Encryption window - Back up your recovery key option highlighted in the Operating system drive section.
    The BitLocker Drive Encryption wizard opens.
  5. Choose how you want to back up your recovery key:
    Save to your Microsoft account
    Save the recovery key in the recovery keys library of your Microsoft account.
    Save to a file
    Save your recovery key as a plain text file on an unencrypted fixed data drive on the appliance or on a USB key.
    Print the recovery key
    Print a hard copy of your recovery key.
    Note:
    If you select Save to a file, ensure that a fixed data drive or USB key is available to save the recovery key.
    BitLocker Drive Encryption wizard - Recovery key backup options.
  6. If you're saving the recovery key to a file, select the location where you want to save the key and click Save.
    You're notified that the recovery has been saved.
    BitLocker Drive Encryption wizard - Your recovery key has been saved.
  7. Click Finish to exit the wizard.